Our Customer Support Policy
At AI PhishNet, we are committed to providing excellent customer support to ensure your satisfaction. This policy outlines the key aspects of our support services.
Support Channels
We offer multiple support channels for your convenience, including phone support, email support, live chat, and self-service resources. You can reach out to us through the channel that suits you best.
Support Hours
Our support team is available during business hours, from 9:00AM to 6:00PM HKT.
Response Times
Our goal is to respond to your inquiries promptly. During our business hours, you can expect an initial response within 1-3 day.
Problem Resolution
We are committed to resolving your issues efficiently. If a problem cannot be resolved immediately, we will escalate it to the appropriate team for further assistance.
Customer Expectations
Our aim is to provide you with accurate information, timely updates, and friendly service. Your satisfaction is our top priority.
Service Updates
We will keep you informed about service updates, patches, and new features to minimize disruptions and enhance your experience.
Customer Feedback
We value your feedback. Please share your thoughts, concerns, or suggestions with us, as it helps us continually improve our services.
